Question 1

I didn’t receive my ‘Digital Downloads’ email / link

Accepted Answer

After ordering you receive two emails: a receipt and a download link. Please check junk/spam folders if the link email isn’t in your inbox.

Question 2

How can I download my digital downloads to my computer?

Accepted Answer

Go to orders.sportsmediaqueensland.com, log in, open Digital portraits → My Downloads. Download all as a ZIP or each file individually.

Question 3

How can I download my digital downloads to my phone?

Accepted Answer

Phone steps vary by device. If possible, download on a computer. Otherwise follow our short phone how-to video in your gallery account.

Question 4

What’s included in digital downloads?

Accepted Answer

All images in a single child’s folder, excluding the group photo and siblings photos. Siblings photos can be purchased individually.

Question 5

Is the group / team photo included in digital downloads?

Accepted Answer

No. For privacy reasons, group/team photos are print-only. You can purchase them as prints in any size.

Question 6

I’ve downloaded my digital files — how do I unzip them?

Accepted Answer

Right-click or double-click the ZIP, choose Extract/Unzip, and a new folder will appear with your photos.

Question 7

How do I order individual prints?

Accepted Answer

Open Prints & Products → choose Portrait Pictures or Group Pictures → select a size → drag your image into the centre area → Add to Cart.

Question 8

How do I purchase the group / team photo?

Accepted Answer

Add it inside a print package or order it separately in the Group Pictures section.

Question 9

The 10-day ‘Time Limited Discount’ has expired — can I still get it?

Accepted Answer

Discounts apply to orders placed within the first 10 days so we can batch production. If your circumstances are special, please contact us.

Question 10

Does the package price include both my children’s photos?

Accepted Answer

No. Packages are priced per child.

Question 11

I’ve misplaced my log in code

Accepted Answer

If you’ve logged in before, use your email and password. If you haven’t logged in yet, email orders@sportsmediaqueensland.com for help.

Question 12

The ‘Free Club Delivery’ period has expired — can I still get free delivery?

Accepted Answer

Free Club Delivery applies during the initial ordering window only. Orders after this period incur standard delivery fees.

Question 13

Why do you charge for postage?

Accepted Answer

Home Delivery orders placed after the free window are charged at cost to cover individual packaging and postage by our dispatch service.

Question 14

How long will my order take?

Accepted Answer

Free Club Delivery: within 21 days of the window closing. Home Delivery: within 14 days of order. Digital Downloads: immediate after purchase.

Question 15

What is ‘Game Day Content’?

Accepted Answer

Live, professional coverage of your match from first whistle to final siren, delivered in real time so your club can share instantly.

Question 16

Which sports do you cover for game day?

Accepted Answer

Rugby league, netball, soccer, AFL, basketball, athletics, and more. If your sport isn’t listed, contact us to confirm.

Question 17

How quickly will we see our game day images?

Accepted Answer

Images are uploaded live during the match whenever connectivity allows, so clubs and families can share in real time.

Question 18

Do we need to book game day coverage in advance?

Accepted Answer

Yes. Booking is essential to secure your date and photographer, especially on busy weekends.

Question 19

Can we get both still photos and video highlights?

Accepted Answer

Yes. We capture action photography and produce short-form video reels optimised for social media.

Question 20

Do you cover finals, tournaments, and representative games?

Accepted Answer

Absolutely. We bring the same elite coverage to local rounds, finals, tournaments, and representative fixtures.

Question 21

Can parents or players purchase game day photos?

Accepted Answer

Yes. Game day galleries are uploaded to our secure ordering platform with options for prints and digital downloads.

Question 22

Do you offer sponsorship or club fundraising from game day coverage?

Accepted Answer

Yes. Clubs can receive a percentage of sales back as a fundraising boost. Ask us about current programs when you book.